Refund Policy

This Policy governs refunds in respect of Fees paid to ElevateFinance, a sole proprietorship registered as a Micro Enterprise under the Udyam Registration framework, having its registered office at Pune, Maharashtra 411058, India, for services rendered through the ElevateFinance platform. All amounts in this Policy are denominated in Indian Rupees and are inclusive of Goods and Services Tax unless expressly stated otherwise. This Policy is to be read together with our Terms and Conditions and our Privacy Policy; in the event of any conflict on a matter this Policy expressly addresses, this Policy prevails.

A full refund of the Fee paid is available where each of the following conditions is satisfied at the time of the refund request:

• for filings on which the CA-review feature was elected, no Chartered Accountant has yet been assigned to the filing;
• for filings on which the CA-review feature was not elected, no paid output (a generated Schedule FA artefact, a generated Form 67 artefact, or a signed computation receipt) has yet been downloaded or accessed through any export route;
• the request is received by us within three calendar days of the date of payment, where date of payment is the date Razorpay records as "captured";
• the request is sent by email from the registered email address on the Account to support@elevatefinance.cowith the subject line "[Refund] <your filing reference>".

Refunds cannot be processed in any of the following circumstances. The non-refundable status reflects either (a) commencement of professional service by an empanelled Chartered Accountant, (b) consumption of paid output by you, or (c) accuracy or sufficiency of inputs that are within your control.

• a Chartered Accountant has been assigned to the filing and the filing has entered the "Under Review", "Awaiting Inputs", "CA Filing", "Filed", or "E-Verified" status;
• the Return has been submitted to the Income Tax Department portal on your behalf, irrespective of whether the Return has been e-Verified by you;
• three calendar days have elapsed from the date of payment, regardless of filing status, except where Section 4 applies;
• the Income Tax Department has rejected the Return for reasons solely attributable to information you supplied that is incorrect, incomplete, or inconsistent (such as a mismatch between Form 16 and Annual Information Statement, an undisclosed source of income, or an incorrect PAN or Aadhaar reference);
• you have used a paid Schedule FA or Form 67 export, a signed computation receipt, or any other artefact whose generation entails computational cost on our infrastructure;
• you have abandoned the filing without notice and the Assessment Year deadline has passed.

Notwithstanding Section 3, where a delay or non-delivery is attributable solely to the Company, including but not limited to (a) a delay in Chartered Accountant assignment beyond the timeline published in the Service for the relevant tier, (b) a sustained technical outage of the Service that prevents a timely filing, or (c) a material defect in the computation engine that would lead to a demonstrably incorrect Return, we may, at our discretion, offer a full refund, a partial refund, or a service credit of equivalent value. Eligibility under this Section is assessed case-by-case. Where the Company itself recognises the service failure on its platform-monitoring telemetry, the refund will be initiated proactively without request.

Approved refunds are credited to the original payment instrument used for the underlying payment. Razorpay Software Private Limited is our sole settlement partner. Refunds via cheque, cash, bank transfer outside Razorpay, or to a different payment instrument are not supported. The settlement window is determined by the instrument and by Razorpay's published timelines:

• credit cards and debit cards: five to seven business days;
• UPI and net banking: three to five business days;
• wallet-based payments: one to three business days.

The Company will issue a credit-note in line with Section 34(1) of the Central Goods and Services Tax Act 2017 read with Rule 53 of the Central Goods and Services Tax Rules 2017 against the original tax invoice, in the same Financial Year where possible, or in line with the proviso to Section 34(2) where the credit-note is issued in the subsequent Financial Year.

Email support@elevatefinance.cofrom the registered email address on the Account, with the subject line "[Refund] <your filing reference>", and include the following information:

• the registered email address;
• the date and amount of payment;
• the filing reference number, available in your dashboard;
• a brief description of the reason for the refund request.

We acknowledge every refund request within forty-eight hours of receipt and communicate a decision within five business days. Where the request is approved, the refund instruction is queued with Razorpay on the same business day; where the request is declined, the email response will set out the specific clause of this Policy on which the decline rests, so that you can seek a reasoned reconsideration or escalate under Section 8.

Where you initiate a chargeback through your card-issuing bank, your wallet provider, or any other payment-instrument issuer, please first contact support@elevatefinance.cowith the literal token "[Refund]" in the subject line. We are typically able to resolve the underlying concern faster than the chargeback process and would prefer to do so. Chargebacks initiated without prior contact may result in suspension of your Account during the dispute, and the Company reserves the right to contest a chargeback that is, on the documentary record, not supported under this Policy. The Company will, in any contest, supply Razorpay and the issuing bank with the audit trail of the relevant filing actions, the timestamps, and the consent record on file.

If you are not satisfied with our refund decision, you may escalate by writing again to support@elevatefinance.cowith the subject line "[Grievance]". Escalation is acknowledged within forty-eight hours and a final substantive response is provided within fifteen calendar days, in line with Rule 5(9) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021. If the grievance remains unresolved, you may approach the consumer forum applicable to your registered address under Section 35 of the Consumer Protection Act 2019, the Banking Ombudsman or Payment-System Ombudsman constituted by the Reserve Bank of India where the dispute is settlement-related, or any court of competent jurisdiction in Pune, Maharashtra.

The Company may update this Policy from time to time. Material changes are notified by email to the registered email address at least seven calendar days before they take effect, and apply only to payments captured on or after the effective date of the change. Payments captured before the effective date continue to be governed by the version of this Policy in force at the time of capture; archived versions are available on request.

For any question about this Policy, write to support@elevatefinance.co. The registered postal address is published on the contact page.